WEBSITE ACCESSIBILITY POLICY

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.

Accessibility Design Guidelines

Our website has been designed with the following accessibility guidelines in mind:

• We work to comply with Section 508 as well as 2.0 A and AA referring to website accessibility standards.
• If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.

Browser Accessibility Information

Many popular browsers contain built-in accessibility tools.

• Internet Explorer Accessibility Information
• Firefox Accessibility Information
• Chrome Accessibility Information

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website.

• To download this program for free, visit the Adobe website.
• To read PDF documents with a screen reader, please visit the Adobe Reader Accessibility website which provides useful tools and resources.

Adobe Flash may be required to view certain videos that appear on this website.

• To download this program for free, visit the Adobe website.
• To access flash content using a screen reader, please visit the Adobe Flash Player Accessibility Website which provides useful tools and resources.

Supported Assistive Technology

• Latest Version of JAWS for Windows
• Latest Version of NVDA for Windows
• Latest Version of VoiceOver for Mac OS X
• Keyboard-Only Navigation

GRIEVANCE PROCEDURES

PURPOSE:

To establish a procedure that satisfies the requirements of the Americans with Disabilities Act of 1990, for the resolution of complaints by individuals relative to their rights under the Act.

OBJECTIVE:

To establish a process to be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Indian Trail Improvement District. The District’s Personnel Policies and Procedures governs employment-related complaints of disability discrimination.

DEFINITION:

A grievance or complaint, under this procedure, is a dispute related to and arising from the application of a specific provision(s) of the Americans with Disabilities Act.

PROCEDURES:

A

The complaint should be filed in writing as soon as practical, but no later than 60 calendar days, after the alleged violation and contain information such as:

1. Name, address, phone number of the complainant
2. Location, date, and precise description of the problem, event, action, or condition giving rise to the complaint.
3. A precise description of what alternative actions, conditions, or accommodations are suggested to resolve the matter.
4. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

B

The complaint should be submitted by the complainant or designee to:

Miriam, Human Resources Director

Designated as the District ADA Coordinator

61^st Street

West Palm Beach, FL 33412

mheisser@indiantrail.com

C

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will meet with the complainant to discuss the complaint and what actions might reasonably be taken to resolve the matter.

D

Within 15 calendar days of the meeting, the ADA Coordinator or designee will respond in writing and, when appropriate, in a format accessible to the complainant. The response will include options to consider for substantive resolution of the complaint.

E

If the response by the ADA Coordinator or designee does not resolve the matter to the complainant’s satisfaction, the complainant may file an appeal with the Executive Director. Any such appeal must be received by the Executive Director within 15 calendar days after the complainant first received the ADA Coordinator’s response.

F

Within 30 calendar days after receipt of the appeal, the Executive Director will meet with the complainant to discuss the complaint and what actions might reasonably be taken to resolve the matter.

G

Within 15 calendar days following the date of the meeting, the Executive Director will respond in writing and, when appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

H

All written complaints received by the ADA Coordinator or designee, appeals to the Executive Director, and responses from these two offices will be retained by the Indian Trail Improvement District for one (1) year following the District’s final response to the complaint in accordance with the GS1-SL for State and Local Government Agencies.

I

At either level of the grievance procedure, the District shall not be responsible for any fees and/or costs incurred by a complainant in the furtherance of the subject complaint.

Approved by the BOS on August 21, 2019